As a Customer Support Executive, you will be responsible for handling incoming and outgoing calls, customer queries, payment reminders, rental-related assistance, and regular customer follow-ups.

The ideal candidate should have excellent communication skills, patience, a customer-first attitude, and the ability to handle multiple customer interactions while ensuring issues are resolved promptly.

Key Responsibilities

- Handle incoming customer calls and respond to queries related to bike rentals, payments, subscriptions, renewals, and general support.
- Make outgoing calls to customers for follow-ups, updates, payment reminders, renewals, and other customer-related requirements.
- Make timely and qualified payment reminder calls to customers with pending or upcoming payments.
- Follow up with customers regarding overdue payments and coordinate with the relevant internal team when required.
- Assist customers throughout their complete rental journey, from onboarding and bike delivery/pickup to renewal and closure.
- Understand customer concerns and provide appropriate solutions or coordinate with the concerned team for resolution.
- Keep customers informed about rental terms, payment schedules, renewals,



service requirements, and other relevant updates.
- Follow up on customer complaints and ensure they are resolved within the expected timeline.
- Coordinate with operations, service, accounts, and other internal teams to resolve customer issues.
- Maintain accurate records of customer calls, complaints, payment follow-ups, and resolutions.
- Ensure regular follow-up with customers until an issue or request is completely closed.
- Identify recurring customer concerns and communicate feedback to the reporting manager.
- Maintain a professional and positive relationship with customers throughout their association with Ontrack Technologies.
- Support customer retention by proactively engaging with customers before their rental period/plan expires.
- Handle difficult or dissatisfied customers calmly and professionally.
- Prepare daily/weekly reports related to calls, follow-ups, pending issues, payment reminders, and customer resolutions.
- Ensure that no customer query or follow-up is left unattended.

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Customer Support Associate (Indiranagar)
🏢 Ontrack Technologies
📍 Indiranagar