Customer Support Associate (Madhya Pradesh)

Customer Support Associate (Madhya Pradesh)

11 Sep
|
Indeed Flex
|
Madhya Pradesh

11 Sep

Indeed Flex

Madhya Pradesh

We are Indeed Flex. We Help People Get Jobs. Right now, we're hiring!

We are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click. We are removing the friction from the traditional agency model and replacing it with speed, transparency, and choice.

We operate with the agility and energy of a high-growth scale-up, but we are backed by the stability and resources of Indeed - the world's #1 job site. This gives us a unique advantage: the freedom to innovate at speed, with the muscle to dominate the market.

Main Purpose

At Indeed Flex we are here to disrupt the staffing industry, through ground breaking technology. Underpinned by a layer of support second to none, we provide our clients the ability to manage their temporary staffing requirements in a single and coordinated way.

This team is responsible for interviewing, qualifying and activation on the platform of the new job seekers who are joining the Flex community.

Note: Candidates must be open to working US or UK hours (daytime & evening for 7 days per week on a Rota schedule)

This contract will be from September 2026 until 29th of Jan 2027 with a pay rate of ₹2550 per day.

Responsibilities & Duties

- Primary role would involve interviewing, assessing interviews and assisting candidates with verification on our systems.
- Build and maintain an expert knowledge of the UK Right to Work and Compliance process.
- Tracking, analysing, and reporting the success of applications.




- Take ownership and responsibility for each candidate's data and ensure its secure storage.
- Working with the Support team to handle Flexer queries, post verification issues and support
- Working with the Fulfillment team to support getting Flexers into work and fill shifts
- Working with compliance team to assist document chasing and candidate uploads
- Assisting with ad hoc admin tasks within the Supply Operations team.
- Build and maintain an in-depth understanding of the Indeed Flex platform and the benefits it offers to workers.
- Build and maintain an in-depth understanding of the systems we use (SalesForce, G-Suite, Tableau, Zoom, Slack, Flow, Ally, Fountain, BambooHR, etc).
- Adapting quickly and helping to implement changes in recruitment process design and delivery.

Qualifications & Skills
- Experience working in administration and/or detail-based roles.
- Preferred experience in a volume hiring role.
- Knowledge of UK Compliance policies is advantageous.
- Strong technology skills including Salesforce, Zoom, Google Suite incl. Google Sheets & Slides. Must be capable of learning new roles and systems quickly.
- Have a natural ability to motivate yourself and others by being a team player.
- Be a self-starter. Robust organisational skills, prioritisation, attention to detail, and time management.
- Able to meet deadlines and perform under pressure.
- Strong and effective communication skills.
- Ability to be adaptable and open to change, fast learner.
- Experience working in customer contact centres is advantageous.
- Supporting with ad hoc tasks across the business as required.

📌 Customer Support Associate (Madhya Pradesh)
🏢 Indeed Flex
📍 Madhya Pradesh

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