Company Description ZöTok.ai is India’s first conversational commerce platform using generative AI on WhatsApp to power the $1 trillion general trade supply chain across brands, distributors, and retailers. The platform converts unstructured orders, invoices, payments, and other communications from WhatsApp, email, voice, and images into structured data integrated with sellers’ ERP systems.

By unifying stakeholders on a single chat-based platform, ZöTok.ai streamlines the order-to-cash cycle, enables dynamic marketing campaigns, and supports faster, more accurate business operations. Powered by GenAI and ML-based integration layers, it connects seamlessly with ERPs, DMSs, SFAs, CRMs, and other supply chain technologies to accelerate digital transformation. ZöTok.ai’s mission is to become the default communication channel for global distribution supply chains and the most trusted network for distributors, where every message drives tangible business value.

Role Description This is a full-time on-site Customer Success Manager role based in Hyderabad.

The Customer Success

Manager will work closely with distributor and retailer customers to onboard them onto the ZöTok.ai platform, understand their workflows, and ensure successful adoption of conversational commerce solutions. Day-to-day responsibilities include guiding customers through implementation, monitoring usage and performance, resolving issues, and proactively identifying opportunities to optimize the order-to-cash lifecycle. The role involves collaborating with product, sales,



and engineering teams to relay customer feedback, support integrations with existing systems, and contribute to customer-facing documentation and training materials.

The Customer Success

Manager will also drive customer relationship health through regular review meetings, performance reports, and strategic recommendations that support long-term retention and growth.

Qualifications

- Experience in customer success, account management, or client servicing, preferably in SaaS, B2B, or supply chain technology environments.
- Robust communication, presentation, and stakeholder management skills, with the ability to engage effectively with brands, distributors, and retailers.
- Good understanding of digital transformation, CRM tools, and business process workflows across sales, distribution, and retail operations.
- Analytical skills to interpret usage data, identify trends, and propose practical solutions that improve customer outcomes.
- Ability to manage multiple accounts, prioritize tasks, and work cross-functionally with product, engineering, and sales teams.
- Comfort working with technology platforms and integrations; familiarity with ERPs, DMSs, SFAs, or similar systems is an advantage.
- Relevant bachelor’s degree in business, engineering, or a related field; prior experience in supply chain, FMCG, or B2B commerce is a plus.
- Customer-centric mindset, problem-solving attitude, and willingness to work on-site in Hyderabad with occasional travel

📌 Customer Success Manager (Hyderabad)
🏢 ZöTok.AI
📍 Hyderabad