11 Sep
|
Superseva
|
Bengaluru
11 Sep
Superseva
Bengaluru
Roles and Responsibilities :
- Manage client relationships to ensure high levels of satisfaction and retention.
- Oversee the delivery of IT services, ensuring timely resolution of issues through effective communication with clients.
- Develop and maintain SLAs (Service Level Agreements) for IT services, monitoring performance against targets.
- Lead a team of technical professionals in resolving complex technical issues using RCA (Root Cause Analysis).
Job Requirements :
- 3-6 years' experience in IT Service Desk Management or similar role.
- Strong understanding of SLA management, ticketing tools, and team handling skills.
- Excellent client management skills with ability to build solid relationships with customers.
📌 Customer Success Manager (Bengaluru)
🏢 Superseva
📍 Bengaluru