About Us: /n /n We're a B2B SaaS HRTech company building an AI-powered talent platform that helps businesses hire, manage, and grow their people. From OKRs and performance reviews to employee engagement, career development, and AI-powered hiring, we brings key people processes together on one platform. /n /n What we’re looking for: /n /n /n

- 2 years of relevant experience in Customer Success preferably with a B2B SaaS/product company

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- Exposure to US and/or Middle East markets is preferred

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- Solid communication, relationship-building, and stakeholder management skills

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- Ability to understand customer needs and translate them into product solutions

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- Strong ownership and problem-solving mindset

/n /n /n What you’ll do: /n /n /n

- Own and manage relationships with a portfolio of Global B2B customers

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- Drive customer onboarding,



product adoption, engagement, and retention

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- Understand customer goals and ensure successful product implementation

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- Conduct regular customer check-ins, business reviews, and product discussions

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- Identify opportunities for upsell, cross-sell, and expansion

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- Monitor customer health, usage, and satisfaction metrics

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- Work closely with Sales, Product, and Support teams to resolve customer issues

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- Act as the voice of the customer and share feedback with internal teams

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- Drive renewals and ensure a strong overall customer experience

/n /n /n Location: HSR Layout /n Timing: 10am-7pm /n

📌 Customer Success Specialist (Bengaluru)
🏢 Super Humans
📍 Bengaluru