? We’re Hiring: Customer Success Manager

Company: Design'N'Buy

Timings: 12:00 PM – 9:30 PM

About the Role

Design'N'Buy is looking for a revenue-focused Customer Success Manager responsible for managing customer relationships, driving upselling & cross-selling, increasing account value, and maximizing revenue from existing customers.

Key Responsibilities

- Drive revenue growth through upselling and cross-selling.
- Identify and convert account expansion and renewal opportunities.
- Manage customer relationships and drive retention.
- Monitor customer health and proactively reduce churn.
- Handle key customer escalations and ensure timely resolution.
- Conduct customer reviews and identify growth opportunities.
- Collaborate with Sales, Product,



and Support teams to maximize customer value.

Requirements

- Mandatory: Experience in a SaaS-based company.
- Mandatory: Experience working with international clients.
- Proven track record in revenue generation, upselling, cross-selling, and account growth.
- Experience in Customer Success, Account Management, or a similar role.
- Robust communication, negotiation, relationship management, and problem-solving skills.
- Experience with CRM tools is preferred.

? Know more about Design'N'Buy: www.designnbuy.com

📌 Customer Success Manager (Ahmedabad)
🏢 DesignNBuy
📍 Ahmedabad