Customer Success Executive /n Industry: Skincare / D2C /n Brands: Reginald Men, Molecular Company /n Experience: 1–2 Years /n Employment Type: Full-Time /n Location: Hyderabad /n We are looking for a Customer Success Executive to manage customer interactions and ensure an excellent customer experience for our skincare products. The ideal candidate should have good communication skills, a customer-first approach, and a basic understanding of skincare products and customer concerns. /n Key Responsibilities /n /n

- Handle customer queries through calls, WhatsApp, email, and other customer support channels.

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- Understand customers' skincare concerns and provide appropriate product-related information and guidance.

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- Assist customers with product usage, ingredients, benefits, routines, and general skincare-related queries.

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- Resolve concerns related to orders, payments, delivery, returns, replacements, and product issues.

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- Follow up with customers to ensure their concerns are resolved and they have a positive experience.

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- Coordinate with Operations, Logistics, E-commerce, and Marketing teams for timely resolution of customer issues.

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- Build solid relationships with customers and support customer retention and repeat purchases.

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- Maintain records of customer interactions, complaints, feedback, and resolutions.

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- Collect customer feedback regarding products and communicate key insights to the relevant teams.

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- Identify recurring customer concerns and suggest improvements in customer experience.

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- Handle escalations professionally and ensure timely resolution.

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- Achieve customer service KPIs such as response time, resolution time, customer satisfaction, and retention.

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- Stay updated on skincare products, ingredients, routines, and common customer concerns.

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📌 Customer Success Executive (Hyderabad)
🏢 Doveriye
📍 Hyderabad