Customer Success Team | Full time | Relocation to Philippines /n Do you love to own customer's KPIs? /n Are you an evangelist who would like to help the marquee International enterprise brands? /n Then this is the role for you! /n The Impact you will create: /n /n

- You will drive client retention, customer satisfaction, up-selling and cross selling.

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- Own overall relationship with assigned clients and provide strategic consulting to clients in achieving their objectives.

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- Understand technical roadblocks and make recommendations on solution implementation and core integrations to clients using Netcore to overcome them.

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- You will be the voice of the customer when engaging with internal teams.

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- Be the point of contact for Accounts and be responsible for the growth of the customer

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- Maintaining and expanding on excellent executive client relationships as well as building strong internal relationships across the departments to deliver superior performance.

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- Investigate the core of the problem and suggest a long-term solution to it.

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- Focus on Growth + Engagement + Integration

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- Work with internal account teams to identify and resolve renewal risk, identify expansion opportunities, build strategies to drive further customer adoption.

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- Consult brands on how to leverage direct marketing channels such as – Email, SMS, App/Web Notifications, WhatsApp, IVR and personalize engagement at scale.

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- Monitoring and managing the accounts to ensure higher ROI for the clients and extending end-to-end support throughout the customer lifecycle.

/n /n What we look for? /n /n

- Transformational talent who shows leading attributes of Problem solving, Efficiency,



Passion and Self direction.

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- 3+ years' experience in a Customer Success/Digital Marketing role.

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- Ensuring the retention of the clients on a year-to-year basis and strategizing a growth path by influencing clients with potential up-selling and cross-selling across various departments and subsidiaries.

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- Continuous learning about the emerging digital industry (Communication Channels & Marketing Automation) to service and consult top notch clients from several sectors - E-com, BFSI, Classifieds, Travel, Retail etc.

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- Detail-oriented and analytical mindset.

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- Measuring and analyzing performance of the accounts for challenges and opportunities to improve overall client experience.

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- Self-motivated, Self-starter and strategic mind-set, quick learner, a true partner and a concierge for our clients who can go out of his/her way to meet their KPIs.

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- Business savvy approach with consultative, problem solving, and issue resolution skills and works calmly under pressure.

/n /n Why Netcore? /n Being first is in our nature. Netcore is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention.



Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes. /n Our CEE platform includes 6 products – Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) & Raman – our AI engine. /n Netcore has a perfect combo of experience as well as an agile mind. We currently work with 5000+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement &

experience platform. /n Headquartered in Mumbai, we have our global footprints across 10 countries worldwide including United States and Germany. Being certified as a Great Place to Work for three consecutive years only reinforces Netcore's principle of being a people-centric company – where you will not be just an employee but a family member of the organization. /n A career at Netcore is more than just a job — it's an opportunity to shape the future. For more information, please visit www.netcore.ai or follow us on LinkedIn. /n What's in it for you? /n /n

- Immense growth, continuous learning and consult the top-notch international brands

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- Work with some of the most innovative brains

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- Opportunity to explore your entrepreneurial mindset

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- Open culture where your creative bug gets activated.

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- Explore Philippines.

/n /n If this sounds like a company you would like to be a part of, and a role you would thrive in, please don't hold back from applying! We need your unique perspective for our continued innovation and success! /n So let's converse! Our inquisitive nature is all keen to know more about you.

📌 Customer Success Manager - Philippines (Mumbai)
🏢 Netcore
📍 Mumbai