Company Description SpiceJet Limited is a leading Indian airline known for its bold, energetic spirit and warm, customer-focused service. Since 2005, the airline has played a key role in expanding air connectivity across India, including pioneering regional routes under the UDAN scheme. SpiceJet has introduced several industry-first initiatives such as India’s first biofuel-powered flight, seaplane operations, and in-flight entertainment on personal devices.

With offerings like the premium economy product SpiceMax, the airline combines comfort and value to redefine low-cost travel. SpiceJet is driven by innovation and powered by a passionate team that keeps air travel exciting and accessible.

Role Description The Customer Service Representative is a full time, on-site role based in Gurugram. The role involves assisting passengers with reservations, ticketing, check-in, and flight-related queries across multiple channels, including phone, email, and in-person interactions.

Responsibilities include resolving customer issues promptly, managing complaints with empathy, and ensuring a smooth travel experience from pre-booking to post-flight support. The representative will provide accurate information on schedules, policies,



and services, coordinate with internal teams to address operational concerns, and maintain detailed records of customer interactions. This role also focuses on promoting SpiceJet’s products and services, gathering feedback, and contributing to continuous improvement in customer experience.

Qualifications

- Candidates should possess strong skills in customer service and customer support.
- Candidates should possess skills related to customer satisfaction and customer experience.
- Candidates should possess capabilities suited to customer service representative responsibilities.
- Excellent spoken and written communication skills in English and Hindi.
- Ability to remain calm under pressure and handle high volumes of customer interactions.
- Strong problem-solving skills and attention to detail.
- Basic computer literacy and experience with CRM or ticketing systems is an advantage.
- Prior experience in aviation, hospitality, or retail customer service is preferred but not mandatory.
- Willingness to work in shifts, including weekends and holidays, as per operational requirements.

📌 Customer Service Representative (Jaipur)
🏢 Teleperformance
📍 Jaipur