CUSTOMER CARE EXECUTIVE –

Job Summary

We are looking for a friendly, professional, and customer-focused Customer Care Executive to handle customer queries, provide support, and ensure a positive customer experience. The candidate should have excellent communication skills, patience, and the ability to resolve customer issues efficiently.

Key Responsibilities

- Handle customer inquiries through phone calls, WhatsApp, email, and other communication channels.
- Understand customer requirements and provide accurate information.
- Resolve customer complaints and issues professionally and within the required time.
- Follow up with customers regarding queries, requests, orders, or services.
- Maintain proper records of customer interactions and complaints.
- Coordinate with internal departments to resolve customer issues.
- Provide information about company products, services, pricing, and processes.
- Ensure timely follow-up with customers and keep them updated.
- Maintain a positive and professional relationship with customers.
- Identify customer needs and provide appropriate solutions.




- Escalate complex issues to the concerned senior or department when required.
- Collect customer feedback and share key concerns with management.
- Meet assigned customer service and performance targets.
- Perform other duties assigned by the Manager or Management.

Required Skills
- Excellent verbal and written communication skills.
- Good listening and problem-solving skills.
- Customer-focused and polite attitude.
- Ability to handle difficult or dissatisfied customers professionally.
- Good follow-up and coordination skills.
- Basic knowledge of MS Office and computer operations.
- Ability to multitask and manage multiple customer queries.
- Good time-management and organizational skills.

Qualification & Experience
- Minimum 12th Pass / Graduate preferred.
- Freshers can apply.
- Previous experience in customer service, telecalling, or customer support will be an advantage.

Contact

HR Manager

Mohammed Ali

(phone hidden)

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Service Representative (Mumbai City)
🏢 Quiet Cool Group Of Companies
📍 Mumbai City