Company Description New Legend Inc., part of the Legend Transportation family, has grown from a single truck into a major transportation partner for leading retail and food brands across the Western Region of the United States. Since its incorporation in 2008, the company has expanded its fleet to over 1,000 tractors and 4,500 plated trailers, supported by more than 100 employees at three main office locations. Partnering with Fortune 500 companies such as Walmart, Target, Macy’s, Home Depot, Ross Stores, General Mills, and Coca-Cola, New Legend Inc. emphasizes reliable service and long-term client relationships.

With more than $294 million in revenue in 2021 and consistent double-digit growth, the company continues to reinvest in its people, assets, and technology. Applicants can expect to join a stable, growth-oriented organization with a focus on operational excellence and customer satisfaction.

Role Description This is a full-time, on-site Customer Service Representative role based in Bengaluru.

The Customer Service

Representative will handle inbound and outbound customer interactions via phone, email, and other channels, providing accurate information about services, shipments, and account status.

Responsibilities include resolving customer issues, coordinating with internal teams such as operations and logistics, and ensuring timely updates on deliveries and service requests. The role involves documenting customer interactions in the system,



following standard operating procedures, and escalating complex issues when needed.

The Customer Service

Representative will also help improve customer experience by identifying recurring problems, suggesting process enhancements, and maintaining a qualified, empathetic communication style.

Qualifications

- Candidates should possess skills in Customer Service and Customer Support to manage inquiries, resolve issues, and provide reliable assistance.
- Candidates should possess skills in Customer Experience and Customer Satisfaction to build trust, maintain long-term relationships, and support service quality.
- Candidates should possess familiarity with Customer Service Representative responsibilities, including call handling, ticketing, and follow-up communication.
- Strong verbal and written communication skills, with the ability to interact clearly and professionally with diverse customers and internal teams.
- Proficiency in basic computer applications and CRM or ticketing systems; willingness to learn company-specific tools.
- Ability to work on-site in Bengaluru, manage multiple tasks, and stay organized in a fast-paced environment.
- Prior experience in customer service, logistics, transportation, or related fields is preferred but not mandatory.
- Minimum educational qualification of a high school diploma; a college degree or equivalent training in business, communication, or related disciplines is an advantage.

📌 Customer Service Representative (Bengaluru)
🏢 New Legend
📍 Bengaluru