We are looking for a Complaint Executive who can effectively handle distributor/customer complaints, ensure timely resolution, maintain accurate records, and coordinate with internal teams for smooth complaint management.

Key Responsibilities

- Handle and resolve customer and distributor complaints and queries professionally and effectively.

- Make outbound calls to customers/distributors for complaint follow-up, clarification, and resolution.

- Coordinate with relevant departments to ensure complaints are resolved within the required timeline.

- Maintain, update, and organize complaint-related data, records, and reports accurately.

- Prepare and present MIS/complaint reports as required.

- Handle multiple complaints/tasks simultaneously while maintaining accuracy and follow-up.

- Prepare and maintain PowerPoint (PPT) presentations for complaint data, analysis, and reporting.

- Ensure proper documentation and correspondence using MS Word.

- Identify recurring complaint issues and highlight them to the concerned team/management.

Pay: ₹24,545.26 - ₹27,610.67 per month

Perks

- Health insurance

- Provident Fund

Work Location: In person

📌 Customer Service Representative (Janakpuri)
🏢 Leadvision Trading (India
📍 Janakpuri