Responsibilities of the Candidate:

Ø Respond to customer inquiries and complaints in a timely and professional manner via calls, email, chat.

Ø Resolve customer issues efficiently and effectively, ensuring customer satisfaction.

Ø Build and maintain positive relationships with customers, fostering brand loyalty.

Ø Identify and escalate complex customer issues to the appropriate team members.

Ø Contribute to the development and implementation of customer service policies and procedures.

Ø Stay up-to-date on company products, services, and promotions.

Ø Collaborate with other departments to ensure a seamless customer experience.

Ø Analyze customer data to identify trends and areas for improvement.

Requirements:





· Excellent communication and interpersonal skills.

· Solid problem-solving and analytical abilities.

· Ability to work independently and as part of a team.

· Proficiency in Microsoft Office Suite.

· Experience in customer service or a related field (preferred).

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits

- Cell phone reimbursement
- Provident Fund

Education:
- Higher Secondary(12th Pass) (Preferred)

Language:
- English (Required)

Location:
- Andheri East, Mumbai, Maharashtra (Preferred)

Work Location: In person

📌 Customer Service Representative (Andheri East)
🏢 AP Management Services
📍 Andheri East