The ideal candidate loves talking to people and proactively solving issues. Whatsapp cv to (phone hidden) Eligibility- Min 6 Month of exp in Chat, Email, Voice & WhatsApp CTC- 25-30% Hike on current ctc plus night cab pick up Job Title: Customer Support Executive – Chat, Email, Voice & WhatsApp 1.

Customer Handling: Handle customer queries and complaints through voice calls, chat, email, and WhatsApp with professionalism and empathy.

2.

Query Resolution: Understand customer concerns, provide accurate information, resolve issues within defined SLA/TAT, and ensure a positive customer experience.

3.

Communication Skills: Demonstrate excellent English communication, typing, grammar, comprehension, and active listening skills across voice and non-voice channels.

4.

Process & Compliance: Follow defined SOPs, quality standards, data-security guidelines, and escalation procedures while maintaining accurate customer records.

5.

Performance & Flexibility: Achieve CSAT, QA, AHT, FCR, productivity, and response-time targets and be comfortable working in rotational shifts, including weekends/holidays, as required.

📌 Customer Service Representative 11 (Amravati)
🏢 ABRICKWRAPS CONSULTANCY
📍 Amravati