Qualification: BE Mechanical / Diploma in Engineering
Location: Pan India
Industry Preference: Industrial Equipment / Manufacturing / Pharma Machinery
Key Responsibilities:
- Independently manage and oversee customer service and application support functions across India.
- Lead, mentor, and manage Junior Service Engineers to achieve service objectives.
- Handle customer complaints efficiently and ensure effective closure within stipulated timelines.
- Act as the escalation point for critical customer issues and drive customer satisfaction.
- Coordinate with Sales, Design, Production, and other internal teams for timely resolution of customer requirements.
- Travel extensively across India to visit customers, address service concerns, and provide technical support.
- Maintain strong customer relationships and ensure excellent communication with internal and external stakeholders.
- Analyse service reports, customer feedback, and complaint trends to drive continuous improvement.
Desired Skills:
- Strong leadership and team management skills.
- Excellent communication and customer handling abilities.
- Strong problem-solving and complaint resolution skills.
- Valuable data compilation and reporting capabilities.
- Responsive, proactive, and customer-focused approach.
Preferred Profile:
- 6-10 years of experience in Industrial Sales & Service, Customer Support, or Application Engineering.
- Experience in managing pan-India service operations and customer escalations.
- Exposure to pharmaceutical or industrial manufacturing sectors will be an added advantage.
- Willingness to travel extensively across India.