Company Description Adani Ports and Special Economic Zone (APSEZ), part of the globally diversified Adani Group, is India’s largest port developer and operator, managing 15 strategically located ports and terminals across the country. These facilities handle a significant share of India’s total port capacity, serving both coastal regions and inland markets, and are expanding with new projects such as a transshipment port at Vizhinjam, Kerala, and a container terminal in Myanmar. APSEZ has evolved into a comprehensive ports and logistics platform, integrating port infrastructure, logistics services, and industrial economic zones to support global supply chain transformation.

The company aims to become the world’s largest ports and logistics platform in the coming decade. With a commitment to become carbon-neutral by 2025 and participation in the Science-Based Targets Initiative (SBTi), APSEZ is focused on sustainable growth and climate responsibility.

Role Description This is a full-time, on-site Customer Service Manager role based in Ahmedabad.

The Customer Service

Manager will be part of the customer service team, ensuring prompt, professional responses to customer inquiries and issues related to CFS operation, Port operations and logistics services.

Responsibilities include monitoring service performance, implementing processes to improve customer satisfaction, and managing escalation of complex cases. The role involves analyzing customer feedback and service metrics,



preparing regular reports, and collaborating with operations, logistics, and commercial teams to resolve service bottlenecks.

The Customer Service

Manager will also develop training plans, standard operating procedures, and customer communication guidelines to maintain consistent, high-quality service aligned with APSEZ standards.

Qualifications

- Customer-focused skills: candidates should possess solid Customer Service Management, Customer Support, and Customer Satisfaction skills.
- Analytical skills: candidates should possess solid Analytical Skills for interpreting data, tracking service metrics, and identifying improvement opportunities.
- Communication skills: candidates should possess clear, effective Communication skills for engaging with customers and internal stakeholders at multiple levels.
- Relevant experience: prior experience in customer service leadership, preferably in logistics, ports, supply chain, or infrastructure sectors.
- Education and additional qualifications: bachelor’s degree in business, logistics, operations management, or a related field; proficiency with CRM systems and MS Office tools; experience with process improvement methodologies is an advantage.
- Professional attributes: strong problem-solving abilities, team management experience, resilience in a fast-paced environment, and commitment to ethical, inclusive workplace practices.

📌 Customer Service Manager (Ahmedabad)
🏢 Adani Ports and SEZ
📍 Ahmedabad