We are looking for a friendly and customer-focused Customer Service Executive to handle customer queries and support travel and hospitality requirements. The role involves coordinating with customers, hotels, travel partners, and internal teams to ensure a smooth customer experience.

Key Responsibilities

- Handle customer queries through calls, emails, and WhatsApp.
- Assist with travel bookings, hotel reservations, packages, and itineraries.
- Coordinate with hotels, transport providers, tour operators, and travel partners.
- Manage booking confirmations, changes, and cancellations.
- Resolve customer complaints and provide timely solutions.
- Coordinate with Sales and Operations teams for smooth service.
- Maintain customer and booking records.
- Follow up with customers before and after their travel.
- Ensure good customer satisfaction and service quality.

Requirements

- 1+ year of experience in Customer Service.




- Good communication and interpersonal skills.
- Basic knowledge of travel bookings, hotels, and tour packages.
- Good problem-solving and coordination skills.
- Customer-friendly and positive attitude.
- Basic knowledge of MS Office, Google Workspace, or CRM.
- Willingness to work flexible schedule, weekends, or holidays.

Experience with travel agencies, hotels, resorts, airlines, or tour operators is preferred.

Day-to-day leadership, implementation of strategy and coordination with stakeholders

- Provide expertise in diplomacy, culture, tourism, business, arts and international relations
- Coordinate with Team missions and agencies
- Convert strategy into annual programmes, events and cultural initiatives.

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Customer Service Executive (Bengaluru)
🏢 White Horse Production
📍 Bengaluru