Position: Customer Service Executive

Department: Customer Service / Administration

Location: Ahmedabad, Gujarat

Employment Type: Full-Time

Job Summary

We are looking for a confident and customer-focused Customer Service Executive to handle customer communication, calling, administrative activities, and day-to-day coordination. The ideal candidate should have fluent English communication skills, a professional attitude, and the ability to manage customer queries effectively.

Key Responsibilities

- Handle inbound and outbound customer calls professionally and efficiently.
- Communicate with customers in fluent and skilled English.
- Understand customer requirements and provide appropriate information or assistance.
- Follow up with customers regarding pending queries, documents, appointments, and other requirements.
- Maintain accurate records of customer interactions, follow-ups, and relevant information.
- Perform day-to-day administrative and coordination activities.
- Assist the team with data entry, documentation, filing, and maintaining records.
- Coordinate with internal teams to resolve customer queries and ensure timely responses.
- Escalate complex customer issues to the appropriate department or supervisor.
- Maintain a professional and positive relationship with customers.




- Prepare basic reports, updates, and communication as required.
- Ensure all customer and administrative tasks are completed within the required timelines.

Required Skills & Qualifications
- Fluent English communication skills both verbal and written.
- Good telephone etiquette and customer-handling skills.
- Previous experience in customer service, customer calling, administration, or a similar role.
- Good knowledge of MS Office, particularly Excel and Word.
- Strong follow-up and coordination skills.
- Good organizational and time-management abilities.
- Ability to multitask and manage multiple customer requests.
- Professional, polite, and confident personality.
- Ability to work independently as well as part of a team.

Preferred Experience
- 0–3 years of experience in customer service, administration, telecalling, or a related role.
- Experience dealing with international/Australian customers will be an advantage.

Key Competencies
- Excellent English communication
- Customer service orientation
- Telephone handling
- Administration skills
- Follow-up and coordination
- Problem-solving
- Attention to detail
- Time management
- Teamwor

📌 Customer Service Executive (Ahmedabad)
🏢 Saurabh Softsourcing
📍 Ahmedabad