Virtual Drive for Customer Support Executive (Voice) for HCLTECH
HCL Tech Hiring for US/UK Voice Process 12-Sept- 2026 & 13- Sept 2026
Virtual Drive Timing- 11:00 AM-1:00 PM
Interview Link:
12-Sept-26 (Saturday)
Join: https://teams.microsoft.com/meet/440726313060650?p=D015yS0YqvWgkncxOU
Meeting ID: 440 726 313 060 650
Passcode: 6Gc2nT2P
13-Sept-26 (Sunday)
Join: https://teams.microsoft.com/meet/467785086463975?p=xgzH4Pwqf2KoxGh4eq
Meeting ID: 467 785 086 463 975
Passcode: co3uT74M
Designation: Customer Care Representative-Freshers
Any Grad/UG can apply (No Regular Students / No Law Graduate)
B.tech, MTech, BCA and MCA is not eligible.
Work Location: Noida
Two Way Cabs Available
- Customer Service Executive - Fresher
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US/UK customers.
Work Experience & Qualification criteria:
- Excellent communication skills - both verbal and written - with a qualified telephone etiquette
- Helpful, empathetic, and enthusiastic about customer service
- Freshers in US/UK Inbound calling preferably in Banking domain
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security - proprietary data of customers.
Preferred candidate profile
📌 Customer Service Executive (Noida)
🏢 HCLTech
📍 Noida