Roles and Responsibilities :
- Handle customer inquiries via phone calls, emails, and chats to resolve their queries related to banking services.
- Process transactions, answer questions about products and services, and provide solutions for issues in a timely manner.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-10 years of experience in BPO/Call Centre setting handling international processes.
- Excellent communication skills in English language (written & spoken).
- Proficiency in chat process, email process, international BPO operations.
📌 Customer Service Executive (International) (Jaipur)
🏢 TP
📍 Jaipur