Role & responsibilities:
- Respond to and resolve user queries via approximately 40 - 50 chats, emails and calls.
- Understand customer concerns and communicate resolutions clearly and professionally.
- Handle objections and complaints with patience, empathy, and a problem-solving attitude.
- Retrieve customer details using internal ticketing tools to assist in resolution.
Skills & requirements:
- Excellent communication and interpersonal skills.
- Typing speed of 35 - 40 words per minute.
- Graduation is preferred.
- Solid query-handling and complaint-resolution abilities.
Interested candidates may share their CV directly at
[email protected] along with following details: 1. Current CTC
2. Expected CTC
3. Location
4. Notice Period
📌 Customer Service Executive | Chat Process | 5 days working (New Delhi)
🏢 Vouchagram India
📍 New Delhi