ESSENTIALDUTIES AND RESPONSIBILITIES: /n  Answering inbound calls for B2B customers. /n  Dialing outbound calls for lead generation or sales support. /n  Handling chat queries and providing email support. /n  Keeping up to date with product knowledge and industry trends. /n  Resolving customer complaints and ensuring customer satisfaction. /n  Perform additional duties as required and or requested /n Desired Candidate Profile /n  Minimum of 1 –4 years of experience in INTERNATIONAL VOICEPROCESS /n  The candidate should have relationship management skills since the job will involve liasoning with customers and /n US stakeholders. /n  The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.



/n  The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of /n employees and management /n  The candidate should have excellent PC skills and should be well versed with Microsoft Products like /n  Excel, Word and Access (optional). /n  Strong attention to details and Positive follow up skills. /n  Ability to work effectively with other organizations and individuals at all levels with minimal supervision and /n assumes accountability for issues until final resolution. /n  Flexible to night shifts is mandatory.

📌 Customer Service Associate (Bengaluru)
🏢 MSI Services
📍 Bengaluru