Role Purpose To provide professional and timely assistance to customers, resolve queries and complaints, maintain customer relationships and improve overall customer satisfaction.

Key Responsibilities

· Handle customer calls, enquiries and requests.

. Sales Calls both outbound / inbound when required

· Explain company processes and provide appropriate information.

· Assist customers with payment, documentation and service-related queries.

· Coordinate with Operations, Finance and Collections for issue resolution.

· Maintain customer records and interaction history.

· Register and track customer complaints.

· Ensure complaints are resolved within defined timelines.

· Conduct customer follow-ups where required.

· Inform customers about relevant company updates and processes.

· Collect customer feedback.

· Escalate unresolved or sensitive issues to the appropriate manager.

· Maintain skilled communication at all times.

Goals

· Provide fast and accurate customer service.





· Improve customer satisfaction and retention.

· Reduce unresolved complaints.

· Build long-term customer relationships.

KPA

· Customer service

· Query resolution

· Complaint management

· Customer communication

· Customer retention

· Feedback management

KPI

· Customer satisfaction score

· Number of queries resolved

· First-response time

· Complaint resolution time

· First-contact resolution %

· Escalation rate

· Customer retention %

· Follow-up completion %

· Customer feedback score

Pay: ₹15,000.00 - ₹25,000.00 per month

Experience

- Telemarketing: 1 year (Preferred)
- Customer relationship management: 1 year (Preferred)
- Banking, Financial Services or Insurance: 1 year (Preferred)

Language:
- Kannada (Preferred)
- English (Preferred)

Work Location: In person

📌 Customer Relationship Officer (Mysuru)
🏢 Moneymithra Services
📍 Mysuru