- Manage day-to-day communication with existing client and maintain solid business relationships.

- Receive and coordinate client orders, forecasts, schedules and delivery requirements.

- Coordinate with Production, Planning, Quality, Purchase and Dispatch to ensure timely order execution.

- Monitor client orders and provide regular updates on production and delivery status.

- Handle client complaints and coordinate with the Quality Department for root cause analysis and corrective actions.

- Follow up on delivery schedules, pending orders and client commitments.

- Prepare and maintain client-related reports, order status reports and MIS.

- Coordinate for new product development (NPD) and client requirements along with the concerned departments.

- Maintain proper records of customer communication, enquiries, complaints and commitments.

- Identify client concerns and escalate critical issues to management.

- Support client visits, audits and meetings when required.

- Assist the Marketing team in maintaining existing business and developing new customer opportunities.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Customer Relationship Manager (Murbad)
🏢 Veltech Forgings
📍 Murbad