Company Description Skyros Solar is a clean energy company focused on accelerating the transition to sustainable power across North East India. The organization delivers end-to-end solar EPC solutions for residential, commercial, industrial, and institutional projects, emphasizing reliability, quality, and cost-effectiveness. As an authorized partner for rooftop solar initiatives, including the PM Surya Ghar Muft Bijli Yojana, Skyros Solar supports customers from consultation and design through installation, commissioning, and after-sales service.

The company’s mission is to make clean energy accessible while creating long-term value through innovation, quality, and trusted execution.

Skyros

Solar is driven by the vision of powering a sustainable future for communities and businesses in the region.

Role Description This is a full-time, on-site Customer Relationship Manager role based in Guwahati. The Customer Relationship Manager will manage end-to-end customer interactions, including responding to inquiries, explaining solar solutions and schemes and guiding customers through the consultation and onboarding process.

To manage the complete customer onboarding and portal registration process, ensuring that every customer application is accurately registered, documented, tracked and moved smoothly from lead closure. Daily responsibilities include maintaining customer databases, tracking leads and follow-ups, coordinating with sales, technical and installation teams and ensuring timely updates to customers on project status.

The role also involves handling customer issues, gathering feedback supporting after-sales service coordination and helping improve customer experience through structured communication and relationship-building.



The Customer Relationship Manager will contribute to customer retention and satisfaction by ensuring professional service and clear, consistent communication.

Key Responsibility Area (KRA) :

A. Customer Registration & Onboarding

- Contact newly generated customers and explain the onboarding process.
- Collect required customer information and documents.
- Verify customer details before portal submission.
- Create/register customer applications on the applicable solar portal.
- Ensure correct Consumer Account Number/consumer details, mobile number, email and address.
- Generate and maintain application/reference IDs.
- Ensure customers complete required OTP/verification processes.

B. Portal Management

- Handle customer applications on the PM Surya Ghar/National Portal and applicable DISCOM portals.
- Upload documents accurately and within timelines.
- Track application status daily.
- Identify pending, rejected, incomplete or defective applications.
- Coordinate with the concerned team to resolve portal objections.
- Maintain login credentials and application records securely.
- Keep portal data synchronized with Skyros CRM.

C. Documentation & Compliance

- Verify KYC and electricity-bill documents.
- Check document quality, correctness and completeness.
- Maintain customer-wise digital documentation.
- Ensure agreements/declarations are completed wherever applicable.
- Coordinate correction/re-submission of defective documents.
- Maintain a proper audit trail for every application.

D. Customer Relationship Management





- Act as the primary point of contact after sales handover.
- Explain the next steps, timelines and requirements to customers.
- Provide regular updates on application/installation status.
- Handle customer queries related to registration, approval, inspection, net metering and subsidy process.
- Escalate unresolved issues to the appropriate department.
- Maintain professional communication through calls and WhatsApp.

E. Coordination with Internal Teams

Coordinate closely with

- Sales/Business Development Team
- Regulatory & Liaisoning Officer
- Site Survey Team
- Project & Installation Team
- Electrical/Technical Team
- Finance & Billing Team
- MIS/CRM Team
- Management

Qualifications

- Strong customer service and relationship management skills, with the ability to build trust and maintain long-term client partnerships.
- Proficiency in communication and interpersonal skills, including clear spoken and written communication in English and local languages as applicable.
- Basic understanding of sales processes, lead management, and CRM tools or customer databases.
- Organizational and time-management abilities to handle multiple customer accounts, follow-ups, and coordination tasks efficiently.
- Problem-solving and conflict-resolution skills to address customer concerns and support effective issue management.
- Interest in or familiarity with solar energy, clean energy solutions, or technical products; prior experience in renewable energy or related sectors is an advantage.
- Comfort working on-site in a team-oriented environment and coordinating with cross-functional teams (sales, technical, installation, and service).
- Bachelor’s degree in Business, Marketing, Engineering, or a related field, or equivalent practical experience.

📌 Customer Relationship Manager (Guwahati)
🏢 Skyros Solar
📍 Guwahati