Company Description UKHI is transforming agricultural waste into next-generation, sustainable packaging solutions through its proprietary EcoGran™ technology. By converting hemp stalks, rice stubble, and other crop residues into high-quality packaging materials, the company creates value for farmers and industry partners alike.

Supported by government initiatives and guided by strong industry expertise, UKHI is building an ecosystem where waste becomes premium products and additional income streams for rural communities. From concept to pilot factory, the organization is demonstrating how India’s agricultural residues can power a more sustainable packaging future for domestic and global markets.

Role Description The Customer Relationship Management Manager is a full-time, on-site role based in Faridabad, responsible for overseeing the end-to-end management of customer relationships across key accounts and segments. This role includes designing and implementing CRM strategies, managing customer data and segmentation, and ensuring that communication and touchpoints are consistent and aligned with business goals.

The manager will coordinate with sales, marketing, and operations teams to track customer interactions, identify growth opportunities, and improve customer satisfaction and retention. Day-to-day activities involve analyzing customer behavior and feedback,



preparing reports and dashboards, managing CRM tools and workflows, and supporting the development of targeted campaigns and account plans. The role also requires collaboration on process improvements, training team members on CRM best practices, and ensuring compliance with data privacy and company policies.

Qualifications

- Robust analytical skills to interpret customer data, identify trends, and support data-driven decision-making.
- Excellent communication skills to manage stakeholder interactions, customer conversations, and cross-functional coordination.
- Sales and account management skills to support customer retention, upselling, and relationship-building initiatives.
- Market segmentation and CRM strategy skills to design targeted campaigns and optimize customer journeys.
- Project management skills to plan, execute, and monitor CRM projects, including timelines, resources, and deliverables.
- Experience working with CRM platforms and basic proficiency in data analysis tools or dashboards.
- Bachelor’s degree in business, marketing, management, or a related field; advanced qualifications are an advantage.
- Ability to work on-site in Faridabad, collaborate effectively within teams, and adapt in a fast-evolving sustainability-focused environment.

📌 Customer Relationship Management Manager (Faridabad)
🏢 Ukhi
📍 Faridabad