We're looking for a confident Customer Relationship Executive to become an expert on our EdTech platform, GoEdukify.
This is not a target-based sales role.
Key Responsibilities
- Learn and understand the GoEdukify platform in detail.
- Build and maintain strong relationships with existing clients.
- Handle calls, WhatsApp, emails, and follow-ups in a qualified manner.
- Assist with inquiries, provide timely support, and ensure a great customer experience.
- Maintain accurate customer records and update the CRM system regularly.
- Coordinate with internal teams to resolve queries and ensure smooth communication.
- Track follow-ups and help improve customer satisfaction and retention.
- Good communication skills, a positive attitude,
and basic computer knowledge are preferred.
Ideal Candidate
- Confident and comfortable communicating with clients over calls, WhatsApp, and email.
- Strong verbal and written communication skills.
- Customer-focused with a friendly, skilled, and positive attitude.
- Good at building and maintaining long-term relationships with existing clients.
- Patient and skilled at understanding and resolving customer queries.