Company Description Profession Hike is India’s fastest-growing higher education search engine, focused on making college discovery simple and transparent. The platform consolidates verified, concise, and actionable information on colleges, universities, courses, fees, rankings, admissions, exams, scholarships, and career paths in one place. It supports students, parents, and working professionals in comparing institutions, exploring programs, understanding eligibility, and making informed career decisions.

Backed by research and reliable data, Profession Hike aims to be a trusted destination for anyone navigating the college search process in India.

Role Description This is a full-time, on-site Customer Relationship Executive role based in Lucknow.

The Customer Relationship

Executive will interact with students, parents, and working professionals to understand their education needs, provide guidance on using the platform, and assist in comparing institutions and programs. The role includes managing incoming inquiries, resolving customer issues, and maintaining high levels of customer satisfaction through clear and empathetic communication. The executive will build and maintain strong client relationships, gather feedback to improve services,



and collaborate with internal teams to ensure accurate information and a seamless user experience. Regular follow-ups, documentation of interactions, and adherence to service standards are core parts of the day-to-day responsibilities.

Qualifications

- Candidates should possess strong Customer Service and Client Relations skills to handle inquiries and support users effectively.
- Candidates should possess Customer Satisfaction and Business Relationship Management skills to maintain trust and long-term engagement.
- Candidates should possess excellent Communication skills, including clear verbal and written communication in English and local languages as needed.
- Candidates should possess basic computer literacy and familiarity with online platforms, CRM tools, or customer support software.
- Relevant experience in education counseling, customer support, or relationship management is preferred.
- Ability to work on-site in Lucknow, manage multiple tasks, and maintain professionalism in a quick-paced environment.
- A bachelor’s degree in any discipline is preferred; equivalent practical experience in customer-facing roles will also be considered.

📌 Customer Relationship Executive (Chandigarh)
🏢 Profession Hike
📍 Chandigarh