Role Description The Customer Relations Executive is a full time, on-site role based in Coimbatore. This position is responsible for engaging with students and parents, addressing inquiries, and ensuring a smooth experience from admission to ongoing support. Daily tasks include managing incoming calls and walk-in queries, providing accurate information about courses and services, and maintaining records of interactions and follow-ups.

The role involves handling feedback and resolving concerns to support high levels of satisfaction, coordinating with faculty and administration, and assisting with admission processes and orientation activities.

The Customer Relations

Executive is expected to represent the academy professionally, maintain courteous communication, and contribute to a welcoming atmosphere for all visitors.

Qualifications





- Candidates should possess strong Interpersonal Skills and Client Relations abilities to build trust with students and parents.
- Candidates should possess Customer Service and Customer Satisfaction skills to ensure a positive experience throughout the student lifecycle.
- Candidates should possess clear and professional Communication skills, both verbal and written, for handling inquiries and providing guidance.
- Relevant experience in front-office operations, counseling, or education services is beneficial.
- Ability to work on-site full time in Coimbatore, with good organizational skills and attention to detail.
- Proficiency with basic computer applications (email, spreadsheets, CRM or student management systems) is an advantage.
- Prior experience in customer-facing roles, especially in academic or training institutions, is preferred.

📌 Customer Relationship Executive (Coimbatore)
🏢 C V Raman Academy
📍 Coimbatore