Key Responsibilities

- Handle customer queries through phone and email, ensuring 95%+ of queries are responded to within the defined service timeframe.

- Acknowledge and register 100% of customer grievances, with complaints resolved or escalated within the agreed SLA/TAT.

- Maintain a first-response time for emails and customer complaints.

- Follow up on open issues and achieve 90%+ on-time grievance resolution within the committed timeline.

- Maintain accurate records of 100% of customer interactions, complaints, feedback, and resolutions.

- Maintain a minimum 90% customer satisfaction score through professional communication and effective issue resolution.

- Escalate critical or unresolved issues and ensure timely follow-up until closure.

Required Skills & Qualifications

- Bachelor's degree in Business Administration, Marketing, or a related field (preferred).





- 1–3 years of experience in customer service or customer relations (entry-level roles may accept fresh graduates).

- Excellent verbal and written communication skills.

- Strong problem-solving and conflict-resolution abilities.

- Good interpersonal and relationship-building skills.

- Proficiency in Microsoft Office and CRM software.

- Ability to multitask and work under pressure.

- Robust organizational and time management skills.

Key Competencies

- Customer-focused attitude

- Communication and active listening

- Teamwork and collaboration

- Patience and empathy

- Attention to detail

- Adaptability and professionalism

📌 CUSTOMER RELATIONS EXECUTIVE (Thrissur)
🏢 IRISH EXPERT
📍 Thrissur