Location : Hyderabad

Position Type: Full-time

Minimum Qualification:- Graduate & above

Minimum Experience:- Min 5 year experience in customer relationship

Languages Known:- English, Hindi and Telugu.

About Bontrue:

Bontrue is a premier provider of high-quality home furniture, dedicated to creating beautiful, functional living spaces for our customers. At Bontrue, we don't just sell furniture; we build lasting relationships with our clients. We are committed to delivering top-notch customer service and ensuring that our furniture remains in perfect condition.

EXPECTED COMPETENCIES

● Customer Service

● Communication Skills

● Interpersonal Skills

● Knowledge of furniture (Trainable)

● Problem-solving Skills

● Decision Making Skills

● Documentation Skills

● Patience

● Computer Skills

● Listening Skills

● Detail-oriented

Customer Service

● Ensure that all incoming calls assigned to you of customers are answered. Answer inquiries, resolve complaints and provide information.

● Maintain a positive, empathetic and skilled attitude toward customers.

● Communicate with customers through various channels i.e.,via emails, phone, website.

● Ensure social media leads (shared by agency via Google Sheet)& website leads are contacted and information regarding the call/WhatsApp be updated on Google Sheet or CRM tool.

● Make use of positive language while talking with the customers.

● Respond promptly to customer inquiries.

● Acknowledge and resolve customer complaints and ensure all customer complaints are resolved and no complaints are kept open.

● Keep updated knowledge about existing as well as new products so that no queries/complaints remain unresolved.

● Keep records of customer interactions and transactions, recording details of inquiries, complaints, unresolved issues as well as actions taken.

● Pass the leads to the respective stores in case a customer is visiting the store, and take an update once the customer has visited the store and update on the CRM.





● In case the customer wants us to visit their homes to take measurements; the CRA is expected to coordinate with the Store Administrator and communicate with the customer about when and who will be visiting their home.

● In case of customer complaints, follow-up & ensure the complaint is resolved. In critical cases, escalate the complaint to the Manager.

● In case a customer wants images of a particular product for better understanding, the CRA needs to ensure that the images sent are of good quality & not shabby at any point. In case there aren’t satisfactory images available, request your reporting manager to arrange for the same.

● Ensure customer satisfaction and quality standard of customer service is maintained.

● After resolving the issue, ask customers for feedback on products and services.

● Follow the FAQs list (Frequently Asked Questions) and ask the manager if there are any queries.

● Follow the SOPs defined

Why Bontrue:

Bontrue is committed to creating an inclusive and dynamic workplace where team members can grow and thrive. We offer competitive compensation, ongoing training and development, and the opportunity to be part of a company dedicated to delivering outstanding customer experiences. If you're a dedicated and skilled person who is passionate about delivering exceptional service and preserving the quality of premium furniture, we encourage you to apply for the Bontrue Customer Relationship Associate .

How to Apply:

Interested candidates are invited to submit their resume, to [email protected] with the subject line "Customer Relationship Associate - [Your Name]." Bontrue is an equal-opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full time

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits

- Health insurance
- Provident Fund

Education:
- Higher Secondary(12th Pass) (Preferred)

Experience:
- total work: 3 years (Preferred)
- Customer service: 2 years (Preferred)

Language:
- English (Preferred)
- Hindi (Preferred)
- Telugu (Preferred)

Work Location: In person

📌 Customer Relation Associate (Hyderabad)
🏢 Bontrue
📍 Hyderabad