Customer Experience Manager

Responsibilities:

- Develop programs to improve Customer Experience and drive their key metrics while working in close collaboration with other stakeholders to ensure customer success.

- Build effective and trusting business relationships with sales, support, product, engineering and marketing teams to support strategic goals in alignment with user needs.

- Understand and advocate for customers and their needs through VOC and insights.

- Create/propose recent processes and tools needed to run the entire Customer Experience Tracking across various teams at naukri

- Research and come up with new Customer Experience touchpoints/ideas

- Accountable for driving and ensuring customer servicing process and metrics





- Analyse customer data to improve customer experience.

Requirements:

- MBA/PGDM (any specialization)

- 1-5yrs experience with Customer Experience/customer support/customer management roles

- Strong sense of customer empathy and customer-centrism; to convert relationship and value into advocacy

- Excellent interpersonal, communication, and presentation skills

- Strong problem solving and analytical thinking to translate data into action

- Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments

📌 Customer Experience Manager (Noida)
🏢 Info Edge
📍 Noida