OATH is a premium women's quartz watch brand by Perfectly Average Jewellery Pvt Ltd, priced between ₹3,000–₹9,000. We sell direct-to-consumer through our Shopify store and across India's leading marketplaces — Amazon, Flipkart, Myntra, and Nykaa Fashion. We're in launch mode, building a sharp, hands-on team from the ground up. Every interaction a customer has with OATH — a pre-purchase question, a delivery update, a post-sale follow-up — represents the brand.

The Customer

Experience & CRM Intern is the person who makes sure every one of those touchpoints feels premium, prompt, and personal.

About the Role This is a hands-on, customer-facing role. You'll be the first point of contact for every customer across our channels — WhatsApp, Instagram, Facebook, email, and phone. You'll own the full customer conversation from pre-sale enquiry to post-sale follow-up: answering questions, resolving issues, recovering abandoned carts, gathering feedback, and building the relationships that turn first-time buyers into loyal customers.

You'll work closely with the Operations Manager and founding team. This is a small team where your work is visible, your contribution matters, and your growth path is clear.

Key Responsibilities A.

Customer

Communication & Enquiry Management - Serve as the first point of contact for all inbound customer enquiries across WhatsApp, Instagram, Facebook, and email - Respond to pre-purchase questions on product details, sizing, pricing, availability, offers, and shipping — accurately and on-brand - Maintain a warm, professional, premium tone in every interaction that reflects OATH's positioning, even in difficult conversations - Meet defined response-time standards — acknowledge enquiries promptly during working hours and resolve or escalate within the same day - Log every conversation and its outcome in the CRM/tracker to maintain a complete customer history B.



After-Sales Support & Issue Resolution - Manage all post-purchase communication — order confirmations, dispatch and delivery updates, and shipment tracking queries - Handle returns, exchanges, and complaints end-to-end, coordinating with the warehouse and operations team for resolution - Proactively update customers on delays, stockouts, or issues before they have to chase - Follow through on every open query until it is fully closed to the customer's satisfaction C. Feedback, Reviews & Customer Insights - Make outbound feedback calls to recent customers to understand their product and service experience - Capture, categorise, and share customer feedback with the founding and product teams on a weekly basis - Encourage satisfied customers to leave reviews and ratings across the website and marketplaces - Flag recurring complaints, product issues, or service gaps to the Operations Manager immediately — do not wait for end of day D.

Sales

Recovery & Re-Engagement - Run abandoned-cart recovery through outbound calls and follow-up messages to re-engage drop-offs and support conversions - Follow up on enquiries that did not convert and nurture interested prospects toward a purchase - Support re-engagement and win-back outreach to past customers during launches, drops, and campaigns E. Reporting & Coordination - Maintain accurate daily records of enquiries handled, issues resolved, and pending tickets - Submit a daily end-of-day summary to the Operations Manager — queries handled, resolved, pending, and any escalations - Track key metrics — response times, query volumes, recurring issues,



cart-recovery outcomes, and review generation - Participate in brief daily check-ins with the Operations Manager to align on priorities - Follow all defined communication SOPs and escalation protocols — no deviations without prior approval Requirements Must Have - Fluency in English and Hindi — both spoken and written - Strong, confident communication skills across chat, email, and phone - Comfortable and familiar with WhatsApp, Instagram, Facebook, and email as everyday communication platforms - A warm, patient, empathetic approach — able to stay composed and qualified even in difficult conversations - Strong organisational skills, attention to detail, and the discipline to maintain clean, accurate records - Willingness to make outbound calls as a core, daily part of the role - Dependable, responsive, and able to work independently without constant supervision Good to Have - Prior experience in customer support, customer experience, telecalling, or a D2C / e-commerce environment - Familiarity with tools such as Shopify, WhatsApp Business, or CRM and review platforms - Basic comfort with spreadsheets and reporting - An interest in fashion, accessories, or consumer brands What We Offer - A clear path to a full-time Customer Experience / CRM role on successful completion of the internship, based on performance - Internship completion certificate and a strong professional reference - Direct access to and mentorship from the founding team - Hands-on exposure to the customer, operations, and CRM engine of a fast-growing D2C brand - Structured onboarding with documented SOPs — you'll know exactly what's expected from Day 1 - A small, focused team where your work is seen, valued, and rewarded How to Apply Interested candidates can apply by:

- Sending their resume to [email protected] - Calling or WhatsApp: +91 (phone hidden) - DMing on LinkedIn

📌 Customer Experience Specialist (Jaipur)
🏢 Oath
📍 Jaipur