Role:

Customer Experience Manager(CEM)

We are looking for a Customer Experience Manager (CEM) to manage and strengthen relationships with a portfolio of high-value customers. The role requires a customer-centric skilled who can balance customer service excellence with business outcomes, collections management, and revenue generation.

Responsibilities:

Customer Relationship Management

- Manage end-to-end relationships with a portfolio of customers.

- Ensure proactive engagement throughout the customer lifecycle.

- Deliver exceptional customer experience and build long-term customer loyalty.

- Handle customer concerns and ensure timely resolution.

Collections & Revenue Management

- Drive collection targets through regular customer follow-ups.

- Support business growth through referrals,



upgrades, and cross-selling opportunities.

- Maintain strong customer engagement to improve retention and repeat business.

Service Excellence

- Resolve customer queries within defined timelines.

- Minimize customer escalations through effective issue resolution.

- Coordinate with internal stakeholders to address customer concerns.

CRM & Process Management

- Maintain accurate records in CRM systems.

- Update customer interactions, transactions, and service requests regularly.

- Track customer satisfaction and recommend process improvements.

📌 Customer Experience Manager (Gurugram)
🏢 Anika Industries
📍 Gurugram