About the Company

HiAstro is a Vedic astrology platform built for an Indian audience that the rest of the industry tends to under-serve. Our user base skews Tier 2 and Tier 3, and many of our users are encountering a product like this for the first time.

About the Role

We are looking for a sharp, curious, and people-oriented Customer Experience Representative who can help us understand our users better.

This is not just a support role. You will regularly speak with users, conduct interviews, test the product with real people, identify patterns in their behaviour and feedback, and bring useful insights back to the team.

What You Will Do

- Speak with users over calls to understand their experience, concerns, and expectations
- Conduct structured user interviews and questionnaires
- Participate in on-ground research approach people, get them to try HiAstro, observe their experience, and ask relevant follow-up questions
- Identify recurring user pain points, behavioural patterns, and product gaps
- Test existing and new product experiences and proactively flag issues
- Document and synthesise feedback into clear, actionable insights for Product, Growth, and Operations
- Own user conversations and follow-ups through closure
- Support the Customer support channel proactively

What We are Looking For





- Excellent communication and people skills; comfortable speaking to strangers both over calls and in person
- Curious and perceptive able to ask good follow-up questions rather than mechanically following a script
- Quick on their feet, with strong common sense and judgement
- Proactive and high-ownership; doesn’t need constant instructions to move things forward
- Organised, dependable, and able to communicate findings clearly
- Comfortable working in a fast-moving startup environment
- Fluent/comfortable in both Hindi and English

Experience

- Prior experience in customer experience, user research, operations, sales, community, or another consumer-facing role is a plus, but not mandatory

We care more about curiosity, communication, judgement, and initiative than a specific degree or number of years of experience. Skills and tools can be taught; the ability to understand and connect with people is essential.

Why Join HiAstro

- Prospect to work on real-world video projects from concept to execution
- Exposure to creative strategy, storytelling, and digital content production
- Mentorship and learning opportunities from experienced team members
- A fast-moving, ambitious team that values ownership and speed
- Competitive stipend and growth opportunities as the team scales

How to Apply Send your resume along with your portfolio to [email protected].

📌 Customer Experience Representative Intern (Gurugram)
🏢 HiAstro
📍 Gurugram