Job Title: Customer Support Agent – Premium Process

Job Type- Work from Office

Location-Lucknow

Employment Type: Full-Time

Shift: Rotational (24x7)

Salary: Upto 22k inhand

Eligibility Criteria:

~ Graduate in any discipline from a recognized institution

~ Minimum 6 months of documented experience in a premium chat support process

~ Proficient in written and spoken English

~ Must successfully clear the Versant Level 6 Assessment (Language and

Communication Test)

~ Strong typing skills (minimum 25 WPM with high accuracy)

~ Familiarity with CRM tools and chat support platforms

~ Ability to work effectively under pressure in a fast-paced, customer-centric workplace

Key Responsibilities:

Provide prompt and efficient real-time chat support to customers, assisting with:

Order status and tracking

Delivery issues

Cancellations and refunds





General inquiries and account-related concerns

Collaborate with delivery partners, restaurants, and store teams to ensure timely resolution of issues

Demonstrate empathy, professionalism, and a solution-oriented approach in every interaction

Maintain high levels of customer satisfaction and build trust through effective communication

Adhere to internal quality standards, response time metrics, and performance

KPIs

Keep detailed and accurate records of customer interactions in the CRM system

Stay updated with product knowledge, company policies, and service updates

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Customer Experience Specialist-Blended (Lucknow)
🏢 Niftel Communications
📍 Lucknow