We are hiring an immediate Customer Experience Executive at Rasayanam to join our team on-site in Gurugram.

If you believe customer support isn’t just closing tickets, but actively owning issues from first contact to complete resolution, this role is for you.

Role Essentials:

- Role: Customer Experience Executive
- Location: Gurugram (In office / Office-based) | 6-days
- Experience: 1–3 years in D2C / E-commerce Customer Support & Escalations
- Compensation: Up to ₹4.5 LPA (Fixed budget)
- Joining: Immediate joiners only

What You’ll Be Doing:

- Managing end-to-end inbound & outbound customer interactions across calls, WhatsApp, and email.
- Handling order escalations, refunds, replacements, and RTO coordination with logistics partners.
- Maintaining daily trackers, CSAT, FCR, and CRM metrics.




- Collaborating with warehouse, operations, and finance teams to solve customer pain points without unnecessary back-and-forth.

Who Should Apply:

- You have solid hands-on experience handling calls, CRM/ticketing platforms, and basic Google Sheets/Excel reporting.
- You communicate clearly, empathize with customers, and remain calm during escalations.
- You can join immediately and work out of our Gurugram office.

? How to Apply:

Send your updated resume to [email protected] with the subject line "Application: Customer Experience Executive - [Your Name]" or drop a direct message.

📌 Customer Experience Executive (Gurugram)
🏢 Rasayanam
📍 Gurugram