Company Description Alorica is a full-service customer experience (CX) partner that supports brands from strategy through execution, combining proven performance, industry expertise, and advanced technology to deliver measurable results. The company is known for pioneering customer experiences, challenging convention, and building strong, values-driven relationships founded on integrity and authenticity. With a global workforce of approximately 100,000 professionals in 17 countries, Alorica serves more than 250 brands in over 75 languages.

Team members are encouraged to be curious, creative, connected, and committed as they help shape world-class customer experiences. Applicants can explore more opportunities and learn about Alorica’s culture at alorica.com/careers.

Role Description The Customer Experience Agent is a full-time, in office role based in Bengaluru South, focused on delivering seamless, high-quality support to customers across various channels such as phone, email, chat, and social media. In this role, the agent responds to inquiries, resolves issues, and provides accurate information about products, services, and policies while maintaining a professional and empathetic tone. The agent is responsible for documenting interactions, updating customer records, and following established processes to ensure consistency and compliance.

Daily tasks include identifying customer needs, offering appropriate solutions, escalating complex cases when necessary,



and contributing feedback to improve workflows and service quality. The role also involves meeting performance targets related to response times, quality scores, and customer satisfaction, and actively participating in coaching and training sessions.

Qualifications

- Strong customer-facing skills, including Customer Service and Customer Support abilities to handle inquiries and resolve issues effectively.
- Demonstrated focus on Customer Satisfaction, with a commitment to delivering positive outcomes and building long-term customer relationships.
- Experience in enhancing Customer Experience, with an understanding of how each interaction impacts brand perception.
- Excellent Communication skills, including clear verbal and written communication in English and, where required, local languages.
- Ability to work on-site in Bengaluru South, adhering to shift schedules and collaborating with a team in a fast-paced environment.
- Basic computer proficiency, including typing, navigating multiple systems, and documenting customer interactions accurately.
- Problem-solving skills, attention to detail, and the ability to stay calm and professional under pressure.
- Prior experience in a contact center, customer support, or service-oriented role is preferred but not mandatory.
- High school diploma or equivalent; additional education in business, communications, or related fields is an advantage.

📌 Customer Experience Agent (Bengaluru)
🏢 Alorica
📍 Bengaluru