1.1 Ensure adherence to Standard Operating Procedures (SOP) for maintaining good customer relations at all levels.Contribute to generating sales through cold calling or responding to customer inquiries in a fast-paced environment, directing prospects to the sales team.

1.2 Create and maintain positive customer relationships, respond to customer and prospect queries, and ensure smooth sales team operations.

1.3 Ensure standard operation procedures (SOP) guidance in the process of positive customer relations at all levels.

1.4 To contribute to generating sales for the company either by cold calling or answering requests in a fast-paced environment to potential customers and directing the prospects to the sales team.

1.5 To contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations by responding to customer and prospect queries.

1.6 Provide troubleshooting assistance, escalate unresolved issues to the next support level, maintain accurate customer data, and manage inbound/outbound calls with comprehensive records.

1.7 Handle daily booking calls - HO & RSO, update sales team on errors or feedback, record and escalate complaints and escalate the same to the Assistant General Manager, update customer ratings in GDMS, and forward customer referrals to the sales team.

1.8 Handle HMIL complaints by contacting customers, recording grievances in the feedback form, following up with the concerned sales consultant,



and ensuring complaint closure in GDMS.

1.9 Follow up with all sales customers within 48 hours of delivery to collect feedback, cross-check customer complaint lists, and send the relevant Sales Executive to address issues and close complaints.

1.10 Ensure timely readiness of delivery vehicles, escalate any issues to the Sales Head/GSMs, organize dealership events and customer meetings, and maintain clean and ready display, test drive, and delivery vehicles.

1.11 To send SMS to the customers on the following:

u Thanking Customers u Delivery Wishes u Birthday and Wedding Anniversary Wishes u Festival Wishes

1.12 To generate all the reports about Customer Relations Process and submit them to HMIL and Management.

u Complaint Resolution Report - Monthly u Delivery Report - Monthly u Non-Promoted Score Report - Monthly u CATI Study Report – Monthly u HMM Enrollment Report – Monthly u Happy Calling Report - Monthly u Any other reports as required by HMIL/ Management.

Be accountable for inviting customers to the Monthly Customer Meet with proper communication of time and venue, managing stock maintenance of vehicle delivery freebies, internal IoM, and stationery, while ensuring adherence to housekeeping standards, 5S benchmarks, and Go Green initiatives in the department.

Job Type: Walk-In

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Care Manager (Coimbatore)
🏢 Chandra Hyundai
📍 Coimbatore