Role & responsibilities

1. Oversee the front office executives in accurate and timely billing for patients to prevent delay in discharge.
2. Enable the optimum utilization of infrastructure facilitates.
3. Interface with ward nursing staff to coordinate Patients admission and hassle-free transfer
4. Oversee the entire discharge cycle from the point of intimation by the respective consultant surgeon till the

Patient leaves the center to ensure smooth experience to patients
1. Oversee periodic updation of the bill amounts to patients the bill amount in a timely manner.
2. Oversee the front office executives in liaising with insurance companies for approval of payments and for

collection of receivables.
1.



Coordinate with various consultants for all in-patients billing related services and ensure accurate and timely

payouts to respective surgeons, anesthetists etc.
1. Address any of the queries or grievances related the patients’ bills
2. Ensure handing over all the relevant documents (discharge summary, investigation reports etc.) to the patients at

the time of discharge
1. Prepare roasters for all the reportees to ensure smooth functioning of the billing and front office department

round the clock.

Preferred candidate profile

Candidate having experience in Management.

📌 Customer Care Manager (Gurugram)
🏢 Rhea Healthcare
📍 Gurugram