Key Responsibilities

- Manage daily customer care activities and customer queries.
- Handle customer complaints and provide quick and effective solutions.
- Supervise and guide customer care executives.
- Maintain good relationships with existing customers.
- Follow up with customers regarding pending issues and requests.
- Coordinate with sales, operations, and other departments to resolve customer concerns.
- Monitor team performance and ensure service quality.
- Maintain customer records, feedback, and complaint reports.
- Prepare regular customer service reports for management.
- Identify common customer issues and suggest improvements.

Requirements
- 1–3 years of experience in customer service/customer care preferred.
- Valuable communication skills in English and Hindi; Assamese is an advantage.
- Strong interpersonal and problem-solving skills.
- Basic knowledge of MS Office/Google Workspace.
- Ability to handle customers professionally and calmly.
- Leadership and team-management skills.
- Positive attitude and customer-first approach.

Pay: ₹13,000.00 - ₹20,000.00 per month

Benefits

- Cell phone reimbursement
- Commuter assistance

Work Location: In person

📌 Customer Care Manager (Guwahati)
🏢 TGW
📍 Guwahati