Job Overview

We are looking for a confident and customer-focused Telecalling Executive to handle patient calls, enquiries, appointment bookings, follow-ups, and coordination for SIMS Hello Doctor services.

Key Responsibilities

- Handle incoming and outgoing patient calls professionally.

- Explain SIMS Hello Doctor services and available medical consultations.

- Attend patient enquiries and provide accurate information.

- Schedule and confirm doctor appointments and consultations.

- Follow up with patients regarding appointments, consultations, and services.

- Coordinate with doctors, nursing teams, transport, and other departments.

- Maintain proper call records and update patient details in the system.

- Make follow-up calls to existing patients and generate service enquiries.

- Escalate patient complaints and critical issues to the concerned team.

- Achieve daily/monthly call and appointment targets.





- Maintain confidentiality of patient and hospital information.

- Provide excellent customer service and ensure patient satisfaction.

Required Skills

- Good communication skills in English and Tamil.

- Good telephone etiquette and listening skills.

- Basic computer knowledge.

- Ability to handle multiple calls and patient enquiries.

- Good interpersonal and convincing skills.

- Customer-service-oriented approach.

- Previous experience in hospital, healthcare, telecalling, or call centre operations is preferred.

- Contact Number (phone hidden)

Pay: ₹15,000.00 - ₹30,000.00 per month

Advantages

- Health insurance

- Internet reimbursement

- Paid sick time

- Provident Fund

Work Location: In person

📌 Customer Care Executive (Ekkatuthangal)
🏢 SIMS
📍 Ekkatuthangal