We are looking for CRM executive who has a strong inclination on CRM. To be the ambassador of the Brand and a key contributor to the client development and sales performance on our Website 1. ECommerce – CRM operational experience with the ability to re-imagine new ways to improve upon the client promise.

- Act as a Digital stylist by assisting queries on merchandise for digital users & consumers.
- Sales driven executive that can interact well with users across digital platforms like Email, Calls, WhatsApp, Web Chat, Social Media and handling direct customer communication .
- Basic knowledge of CRM platforms like Freshdesk, Helpdesk, Gorgias.
- Proper inventory levels at the backend are maintained and nothing is showing out of stock.
- Ensuring the visual aesthetics online are aligned.
- Always working on making the website more content right and engaging. 8.

Competitor

Analysis and staying on trends, competitive market research on both domestic & international markets for product strategy and forecasting.

- Analysis on sales, margins, discounts, and inventory related analysis.
- Able to speak/communicate to customers via brand mediums like webchats, WhatsApp, email & even convert them to purchase.
- Working with Team on Market Research, Merchandise Planning, Collection Calendar Making, Product launches, Sourcing, Research & Trend forecasting, Visual merchandising, Marketing - Branding & Digital Marketing.
- Understanding of analytical and reporting skills.
- Data driven who can create reports for queries addressed v/s converted in qty & value.
- Fashion background is an added advantage. Specially from institutions like NIFT or ISDI.
- Maintain & develop client relationships through an individual; approach,



leveraging also on CRM & Digital tools Skills · Business driven · Leadership and ability to motivate and influence people · Strong customer service mindset · Natural ability to welcome our client · Confident, enthusiastic and positive · Mature and assertive · Market and product knowledge/passion · Interest in luxury/fashion, art and design · Excellent Communication & Interpersonal Skills · Passion for human relations & sales · Knowledge in following software’s: Microsoft Excel, Magento/Shopify, Google Analytics, CRM Software. · Understanding of commercial awareness. Strong interest in E-commerce and salesmanship. · Knowledge of styling and how to put looks together · Analytical and proficient in the use of Microsoft Office with strong Excel skills including reporting. · 1 to 2 years of merchandising or controlling experience, preferably in an E-commerce environment. · Ensure to be up to date in fashion trends and competitors · Luxury fashion acumen and knowledge of the desires, needs and expectations of luxury clients across multichannel and multimodal (telephone, live chat, web, social media and email) contact environment. · Knowledge in following software’s: Microsoft Excel, Magento/Shopify, Google Analytics, CRM Software. · Ability to work under pressure. · Should be adaptable, ambitious, competitive, humble, open-minded and a fast learner. · You enjoy working in a fast-growing organization, with many different contacts. · Creative, enthusiastic with a drive to succeed. · Must be detail-oriented and able to manage multiple tasks simultaneously. · Prior experience in merchandising, buying, category management along with range development will be added advantage · Qualification:
- Bachelor’s Degree in Marketing / Business/Retail Management degree or equivalent is a plus

📌 Customer Care Executive (Rohtak)
🏢 Outhouse jewellery
📍 Rohtak