Job Summary

Inbound Call Centre Executive to handle incoming calls from customers, resolve their queries,provide accurate information, and ensure a high level of customer satisfaction. The role involves understanding customer needs, offering solutions, and maintaining quality standards.

Key Responsibilities

- Handle inbound customer calls professionally and efficiently

- Understand customer issues and provide appropriate solutions

- Respond to inquiries related to products, services, billing, or support

- Resolve complaints and escalate complex issues when required

- Maintain accurate records of customer interactions in CRM

- Follow call centre scripts, processes, and quality standards

- Meet daily, weekly, and monthly performance targets (AHT, FCR, CSAT, etc.)

- Ensure data security and compliance while handling customer information





Required Skills & Qualifications

- Excellent verbal communication skills

- Good listening and problem-solving ability

- Basic computer knowledge and typing skills

- Customer-oriented mindset

- Ability to work in shifts

Omni channel support

- Inbound calls – Complaint handling

- Outbound calls – CSAT, E warranty

- WhatsApp – Complaint handling

- Email – Complaint handling

Key Performance Indicators (KPIs)

- Average Handling Time (AHT)

- First Call Resolution (FCR)

- Customer Satisfaction Score (CSAT)

- Quality Score

- Attendance & Adherence

Pay: ₹9,887.48 - ₹15,000.00 per month

Advantages

- Provident Fund

Work Location: In person

📌 Customer care Executive- Malyalam & Tamil Speaking only (Baner)
🏢 Luxaara
📍 Baner