Responsibilities: ● Build and maintain strong, long-term relationships with key customers to ensure retention and satisfaction. ● Efficiently manage customer interactions and queries while working collaboratively within the team. ● Resolve customer concerns effectively and in a timely manner, ensuring personalized service. ● Demonstrate leadership, teamwork, and a proactive approach to handling customer queries. ● Maintain a positive and service-oriented mindset to meet and exceed customer expectations. ● Conduct regular follow-ups to ensure customer issues are resolved and understand evolving needs. ● Share valuable customer feedback with the team and management to enhance service quality.
Skills Required: ● Excellent verbal communication skills in English and Hindi.
● Customer-focused attitude with a drive to meet service excellence standards. ● Solid interpersonal and leadership abilities to manage customer relationships. ● Effective team player with collaborative working skills. ● Problem-solving aptitude and ability to handle customer escalations confidently Eligibility Criteria: ● Education: 12th pass minimum (Freshers & Experienced both can apply). ● Experience: Minimum 1 year of experience in customer service or similar domain preferred. ● Language: Proficiency in English and Hindi is mandatory. ● Commitment: Passion for solving customer issues and delivering excellent service.