Job Title: Customer Care Executive – HORECA

Location: Andheri, Mumbai

Salary: ₹15,000 – ₹30,000 per month (Based on interview performance)

Job Summary

Provilac is looking for a Customer Care Executive – HORECA to manage and support our hotel, restaurant, café, and catering clients. The ideal candidate should have excellent communication skills, be customer-focused, and ensure the timely resolution of customer queries while coordinating with internal teams for smooth order fulfilment.

Key Responsibilities

- Handle inbound and outbound calls for HORECA customers.
- Manage customer orders, inquiries, complaints, and service requests.
- Coordinate with the operations and logistics teams to ensure timely order deliveries.
- Maintain solid relationships with hotels, restaurants, cafés, and catering partners. Follow up on pending orders, payments, and customer feedback.
- Update customer records and order details in the CRM/ERP system.




- Resolve customer issues promptly while maintaining a high level of customer satisfaction.
- Prepare daily reports and maintain accurate documentation.

Requirements
- Graduate in any discipline.
- 1–3 years of experience in customer care, preferably handling HORECA
- Excellent verbal and written communication skills in English and Hindi
- Good knowledge of MS Excel and computer applications.
- Strong problem-solving and coordination skills.
- Ability to multitask and work in a fast-paced environment.

Key Skills
- Customer Relationship Management
- HORECA Customer Handling, Order Management
- Complaint Resolution Communication Skills MS Excel CRM/ERP Software Coordination & Follow-up Time Management Team Collaboration

Working Days: 6 Days a Week Pay: Up to ₹30,000.00 per month

Benefits

- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 Customer Care Executive - HORECA (Andheri)
🏢 P9 Farms Private
📍 Andheri