Company Description AMPA Groups is a diversified organization with strong presence in real estate, retail, hospitality, fintech, and education. Its housing and development arm focuses on creating sustainable, high-quality residential and commercial spaces with modern amenities and environmentally responsible designs. AMPA Skyone Mall is a premier urban shopping and leisure destination offering a mix of retail, dining, and entertainment with a focus on exceptional customer experience.

AMPA TAJ Skyview Residency and Hotel delivers luxury living and refined hospitality through well-designed apartments and premium hotel services. AMPA Fintech – The Mayavaram Chit Corporation Limited provides innovative, secure, and user-friendly digital financial solutions, while AMPA Sishya School reflects the group’s commitment to holistic community development.

Role Description This is a full-time, on-site Customer Care Executive role at AMPA SKYONE MALL based in Chennai.

The Customer Care

Executive will respond to customer inquiries via phone, email, and in person, ensuring prompt, accurate, and courteous service. The role involves handling complaints, resolving issues,



and escalating complex cases when needed to maintain high customer satisfaction. Daily responsibilities also include maintaining customer records, preparing basic reports, coordinating with internal teams, and upholding company standards for professional communication and service quality.

Qualifications

- Strong customer-facing skills, including Customer Support, Customer Service, and Customer Satisfaction.
- Excellent Communication abilities, both verbal and written, with explicit, empathetic, and professional interaction.
- Ability to manage inquiries and issues efficiently, with good problem-solving and time-management skills.
- Comfort working in a fast-paced, in office environment and collaborating with cross-functional teams.
- Familiarity with CRM or customer ticketing systems and basic computer proficiency (MS Office, email tools).
- Prior experience in customer-facing roles in retail, hospitality, real estate, or financial services is an advantage.
- Minimum educational qualification: high school diploma; a bachelor’s degree in business, commerce, or a related

📌 Customer Care Executive (Chennai)
🏢 AMPA Groups
📍 Chennai