About the Role

We are looking for a highly motivated and result-oriented Customer Experience & Sales Specialist to join our growing team. The ideal candidate will be responsible for handling inbound and outbound leads, following up with prospects, attending to walk-in customers at our showroom, understanding customer requirements, and converting inquiries into business opportunities.

This is a dual-responsibility role combining remote lead management with on-site showroom customer engagement. If you enjoy talking to customers, building relationships, delivering exceptional service, and achieving sales targets, we'd love to hear from you.

Key Responsibilities

- Contact and follow up with leads generated through Meta Ads, Google Ads, website inquiries, and other marketing channels.
- Schedule appointments, site visits, and consultations for the sales team.
- Maintain accurate records of leads, follow-ups, and conversions in CRM.




- Greet and welcome walk-in customers with professionalism and warmth.
- Present service options and packages tailored to customer requirements.
- Address customer questions and concerns about services, pricing, and timelines.
- Provide expert recommendations based on customer vehicle type and needs.
- Convert walk-in inquiries into service bookings or consultations.

Required Skills
- Excellent verbal and written communication skills (phone, email, and face-to-face)
- Solid persuasion and negotiation abilities
- Customer-focused approach with exceptional service orientation
- Proficiency in CRM systems and lead management
- Ability to work independently and achieve targets
- Proficiency in MS Excel, Google Sheets, and basic computer applications

📌 Customer Experience & Sales Specialist (Pune)
🏢 Finora Car Care
📍 Pune