AISECT DDUKK Hazaribagh is looking for 4 experienced and motivated Customer Care Executive (CCE) Trainers to deliver classroom and practical training to candidates under skill development projects.
Candidates with prior experience in JSDMS projects and a valid and active TOT for the CCE job role will be strongly preferred.
Key Responsibilities
- Conduct classroom and practical training as per the prescribed CCE curriculum.
- Train candidates on:
- Customer service and customer handling
- Effective communication skills
- Telephone etiquette and professional communication
- Customer query and complaint handling
- Call handling techniques
- Problem-solving and customer relationship management
- Workplace etiquette and professional behavior
- Basic sales and service concepts
- MS Office and computer applications
- Email and digital communication
- Conduct role plays, mock calls and practical customer-handling exercises.
- Prepare trainees for customer care/BPO-related employment opportunities.
- Conduct assessments, mock interviews and regular trainee evaluations.
- Maintain trainee attendance, assessment records and other project documentation.
- Coordinate with center management and the placement team regarding trainee progress and placement readiness.
- Ensure training is delivered as per project guidelines and the prescribed curriculum.
Eligibility & Experience
- Graduate in any relevant discipline.
- Prior teaching/training experience is mandatory.
- Valuable knowledge of MS Office and basic computer applications.
- Strong communication and presentation skills.
- Good command of Hindi and English.
- Ability to conduct interactive classroom sessions, role plays and practical activities.
Mandatory / Preferred Requirements
Mandatory:
- Valid and active TOT for the CCE (Customer Care Executive) job role.
- Prior experience as a trainer/teacher.
- Good knowledge of MS Office.
Strong Preference:
- Candidates who have previously worked on JSDMS projects.
- Candidates with experience delivering CCE training under government skill development projects.
- Candidates with strong placement-oriented training experience.
What We Offer
- Food and lodging will be provided by the organization.
- Full-time opportunity at AISECT DDUKK Hazaribagh, Jharkhand.
- Opportunity to work in skill development and government-linked projects.
- Professional and supportive working environment.
How to Apply
Interested candidates should share their updated CV mentioning:
- CCE training experience
- JSDMS project experience
- Active CCE TOT details
- Previous organization/project details
- Relevant teaching/training experience
Candidates meeting the active CCE TOT and JSDMS experience requirements will be given priority.
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits
- Food provided
- Health insurance
- Provident Fund