Customer Support/Technical Support - BPS / Business Process Services

Role Overview

We are looking for technically inclined candidates with 1-4 years of relevant BPS experience to join a Customer Support/Technical Support process. The role involves assisting customers/users with technical issues, troubleshooting basic hardware, software, application, system and connectivity-related concerns, documenting interactions, and ensuring timely resolution. Candidates must be comfortable working in a 24x7 rotational environment, including night shifts.

Key Responsibilities

- Provide technical assistance and troubleshooting support to customers/users through the assigned support channel.
- Identify, diagnose, and resolve basic technical, software, application, operating system, hardware or connectivity-related issues.
- Follow troubleshooting steps, process guidelines, and standard operating procedures (SOPs).
- Record customer issues, troubleshooting performed, and resolutions accurately.
- Escalate complex or unresolved technical issues to the appropriate support team within defined timelines.
- Maintain productivity, quality, accuracy, and customer service standards.
- Work effectively in 24x7 rotational shifts, including rotational night shifts.

Candidate Eligibility & Requirements

- Experience: 1-4 years of relevant BPS / Technical Support experience.
- Technical Skills: Basic troubleshooting knowledge of computers, software, applications, operating systems, internet/connectivity, and common technical issues.
- Communication:



Valuable verbal and written communication skills with a customer-focused approach.
- PF Requirement: Candidates must have PF records from their previous employer(s). Candidates without PF records should not be sourced.
- Documents: Candidates must provide valid supporting documents for previous employment and experience.
- Joining: Immediate joiners only.
- Shift Flexibility: Must be willing to work in 24x7 rotational shifts, including rotational night shifts.
- Education: Graduation is mandatory as the highest qualification.
- Pursuing Candidates: Candidates currently pursuing any qualification are not eligible.

Compensation Maximum CTC - Up to 4 LPA (Subject to Last Drawn and Interview)

Important Hiring Guidelines

- Source only candidates with 1-4 years of relevant BPS / Technical Support experience and valid supporting documents.
- Candidates without PF records from previous employer(s) should not be sourced.
- Ensure current and expected CTC are within the maximum of 4 LPA budget.
- Candidates must be immediate joiners and willing to work rotational 24x7 shifts, including nights.
- Final compensation will be discussed by the TA team after successful document verification.

Eligibility Summary: Graduation | 1-4 Years Experience | Technical Support / BPS | Immediate Joiner | PF Mandatory | 24x7 Rotational Shifts | CTC up to 4 LPA

Interested Candidates can share their Resume at [email protected] or can whatsapp me at (phone hidden)

📌 Customer Care Executive (Kolkata)
🏢 Global I.t. Solutions
📍 Kolkata